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Remote Support Services

With Remote Support, our technicians remotely access your computer, diagnose and resolve the issues with your computer or notebook. While we fix the issues, you can sit back and watch us at work on your screen. This is like having a technican virtually present at your place, resolving your computer issues. It is a quick connection, works starts straight away, so no waiting time or appointments.

The connection can only be made, with your permission and is over a 256 bit encrypted line, similar to what is used by banks and financial institutions. You are able to terminate the remote session from your end at time. Your computer cannot be accessed by anyone else during or after the remote session and all your data and files are completely secure. Once the technician has completed the work, they terminate the connection and are not able to reconnect to your computer until you allow it.

With Remote Support, eTechnicians can provide support for issues like:

  • Virus, Spyware and Trojan Removal
  • Computer Speed Issues
  • Configuring or Installing new devices
  • Setup File and Printer sharing
  • Setup and Configure Emails
  • Installing New Software
  • Windows Errors and Bugs
  • Windows and Internet Pop-Ups
  • Computer Maintenance and Updates
  • Advanced Problem Resolution
    • .....and lots more

For Remote Support to work, your computer should have internet access for example ADSL or ADSL2+ or Cable Internet. If your internet connection is not working, our phone support team can help you get your computer connected to the internet and then we can continue with Remote Support and resolve any other issues.


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